Canvas Integration Guide

exclamation-circle-solid.svg Before getting started

NOTE: Student licenses must be purchased to use the external tool.

Please share these system requirements with your Technology department:
www.icevonline.com/systemrequirements

Please consider:

  • Multiple internet filters and firewalls.
  • Different settings for wired and wireless technology devices.
  • Software on technology devices that act as an internet filter or firewall.

Things to consider before using the integration

  • Students are automatically registered through the integration.
    • Do not register students through iCEVonline.com
  • Grades will only be visible in the Canvas gradebook
  • The “Highest” scored grade will be passed back to the Canvas gradebook
  • Students will have infinite number of attempts
    • Unless the Canvas Administrator provides us with an administrative token
  • Students will see the answers after submitting their work

How to use iCEV in Canvas by Hyperlinking

Hyperlinking does not allow for grades to appear in the Canvas gradebook.

 
  1. Login to iCEVonline.com
  2. Click the green “View” button on the course that will be hyperlinked
  3. Copy the URL from the address bar
  4. Go into Canvas
  5. Go into Modules
  6. Click the + symbol
  7. Select External URL
  8. Paste the URL into the “URL” field
  9. Type a name in the “Page Name” field
  10. Click the “Add Item” button

Administrators

NOTE: This process should be completed by your Canvas Administrator.

  1. Login to Canvas with an Administrator account
  2. Click Settings
  3. Click Apps
  4. Click View App Configurations
  5. Does the External Tool already exist?
  6. Click +App.
  7. The Add/Edit App window will appear.
    1. Configuration Type: Manual Entry
    2. Name: iCEV
    3. Consumer Key: {please contact us for this information}
    4. Shared Secret: {please contact us for this information}
    5. Launch URL: https://login.icevonline.com/LTI
    6. Domain: login.icevonline.com
    7. Privacy: Name Only
    8. Custom Fields:
courseId=$Canvas.course.id
assignmentId=$Canvas.assignment.id
duedate=$Canvas.assignment.dueAt
lockAt=$Canvas.assignment.lockAt.iso8601

Adding an Administrative Access Token

NOTE: This process must be completed by your Canvas Administrator; this process is optional. The administrative access token will allow teachers to control the number of attempts a student is given; for each assignment by Canvas.

  1. Login to Canvas with an Administrator account
  2. Click Account
  3. Click Settings
  4. Click +New Access Token
  5. Purpose: iCEV API Application
  6. Expires: {Leave Blank}
  7. Click the Generate Token button
  8. Send an email to customersupport@cevmultimedia.com with:
    1. The token key
    2. The Canvas domain name
      1. Example: https://cevmultimedia.instructure.com/

Teachers

After the external tool has been setup by the Canvas Administrator; please follow these steps.

 

FAQ's/Troubleshooting

iCEV & Canvas

Canvas is acting strangely what can I do?

Please review this resource to see how Canvas / Instructure is running worldwide:
https://status.instructure.com/

Please review this resource to see how your specific host is running:
https://statushistory.instructure.com/

What does “Error Couldn't retrieve LMS Data.” mean?

This error message appears if the internet or network is running slowly or is unstable.

Step 1
If the student refreshes the browser a few times the error message should go away.

Step 2
If the error message is very persistent; please have the student clear their internet history and cache.

Please use this resource to clear the internet history and cache from Google Chrome:
https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en

Please use this resource to clear the internet history and cache from Microsoft Edge:
https://support.microsoft.com/en-us/microsoft-edge/view-and-delete-browser-history-in-microsoft-edge-00cf7943-a9e1-975a-a33d-ac10ce454ca4

Please use this resource to clear the internet history and cache from Mozilla Firefox:
https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

Please use this resource to clear the internet history and cache from Safari on a Mac:
https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac

Please use this resource to clear the internet history and cache from Safari on an iPad:
https://support.apple.com/en-us/HT201265

If using an Apple device
Please use this resource to disable “Prevent cross-site tracking” in the Safari browser:
https://support.apple.com/guide/safari/prevent-cross-site-tracking-sfri40732/mac

Step 3
If after refreshing and clearing the internet history; the message still appears please verify that third-party cookies are not being blocked.

Please use this resource to verify the third-party cookies options for Google Chrome:
https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en#zippy=%2Callow-or-block-cookies

Please use this resource to verify the third-party cookies options for Microsoft Edge:
https://support.microsoft.com/en-us/search?query=enable%20cookies%20in%20edge

Please use this resource to verify the third-party cookies options for Mozilla Firefox:
https://support.mozilla.org/en-US/kb/websites-say-cookies-are-blocked-unblock-them#w_check-cookie-settings

Please use this resource to verify the third-party cookies options for Safari:
https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac

Some or all student grades are missing, what can be done?

1.    Have the student go back to the assignment that is missing the grade.

2.    Have the student click the text that says “Summary”.

All student grades are zero (0), what can be done?

1.    Go to the Course

2.    Go to Module

3.    Look at the assignment that is reflecting all zeros (0)

Double-check the point value for the Canvas external tool assignment and that the value is something other than zero (0). If it is set to zero (0), set the point value to something different and have the students re-submit the assignment. Have the students follow the directions in “Some student grades are missing what can be done?”

Grades are not showing under the correct assignment in the Canvas Gradebook.

Most likely this scenario has happened:

1. The student opens Assignment “A” and tries few questions.

2. The student then opens Assignment “B” in a new tab or window on the same browser.

3. The student moves back to Assignment “A” and sends the assignment.

In this scenario, scores will appear under Assignment “B” rather than Assignment “A” because scores are sent back for the last opened assignment (Assignment “B” in this case) on the browser as the session is updated.

How can I see when grades were received by the Canvas Gradebook?

1. Go into the Course

2. Click Grades

3. Wait for the gradebook to appear

4. Click Gradebook

5. Click Gradebook History

Gradebook History shows as grades are coming in; under "Grader” anywhere “Not Available” is visible; that is Canvas receiving the grade from iCEV or any other external tools being used.

Please review this resource:
https://community.canvaslms.com/t5/Instructor-Guide/How-do-I-view-the-history-of-all-grading-changes-in-the/ta-p/783

What does “Couldn’t find valid settings for this link.” mean?

The External Tool needs to be updated. Add login.icevonline.com to the Domain field.

We're Here to Help

If you have any questions or need additional support, please contact us using one of the options below: