Please review this resource to see how Canvas / Instructure is running worldwide:
Please review this resource to see how your specific host is running:
NOTE: Student licenses must be purchased to use the external tool.
Please share these system requirements with your Technology department:
Hyperlinking does not allow for grades to appear in the Canvas gradebook.
NOTE: This process should be completed by your Canvas Administrator.
NOTE: This process must be completed by your Canvas Administrator; this process is optional. The administrative access token will allow teachers to control the number of attempts a student is given; for each assignment by Canvas.
After the external tool has been setup by the Canvas Administrator; please follow these steps.
This error message appears if the internet or network is running slowly or is unstable.
If the student refreshes the browser a few times the error message should go away.
If the error message is very persistent; please have the student clear their internet history and cache.
Please use this resource to clear the internet history and cache from Google Chrome:
Please use this resource to clear the internet history and cache from Microsoft Edge:
Please use this resource to clear the internet history and cache from Mozilla Firefox:
Please use this resource to clear the internet history and cache from Safari on a Mac:
Please use this resource to clear the internet history and cache from Safari on an iPad:
If using an Apple device
Please use this resource to disable “Prevent cross-site tracking” in the Safari browser:
If after refreshing and clearing the internet history; the message still appears please verify that third-party cookies are not being blocked.
Please use this resource to verify the third-party cookies options for Google Chrome:
Please use this resource to verify the third-party cookies options for Microsoft Edge:
Please use this resource to verify the third-party cookies options for Mozilla Firefox:
Please use this resource to verify the third-party cookies options for Safari:
1. Have the student go back to the assignment that is missing the grade.
2. Have the student click the text that says “Summary”.
1. Go to the Course
2. Go to Module
3. Look at the assignment that is reflecting all zeros (0)
Double-check the point value for the Canvas external tool assignment and that the value is something other than zero (0). If it is set to zero (0), set the point value to something different and have the students re-submit the assignment. Have the students follow the directions in “Some student grades are missing what can be done?”
Most likely this scenario has happened:
1. The student opens Assignment “A” and tries few questions.
2. The student then opens Assignment “B” in a new tab or window on the same browser.
3. The student moves back to Assignment “A” and sends the assignment.
In this scenario, scores will appear under Assignment “B” rather than Assignment “A” because scores are sent back for the last opened assignment (Assignment “B” in this case) on the browser as the session is updated.
1. Go into the Course
2. Click Grades
3. Wait for the gradebook to appear
4. Click Gradebook
5. Click Gradebook History
Gradebook History shows as grades are coming in; under "Grader” anywhere “Not Available” is visible; that is Canvas receiving the grade from iCEV or any other external tools being used.
Please review this resource:
The External Tool needs to be updated. Add login.icevonline.com to the Domain field.